Introduction
We appreciate the trust you have in us and understand the significance of secure transactions and safeguarding your information. This Privacy Policy outlines how NEXXA Designs and its affiliates (hereafter referred to as “NEXXA, we, our, us”) gather, utilize, share, secure, and otherwise manage your personal data through the NEXXA website https://www.nexxa.in While it’s possible to explore certain areas of the Platform without registering, please be aware that we do not provide any products or services through this Platform outside of India, and your personal data will mainly be stored and processed in India. By accessing this Platform, submitting your information, or using any product or service available on the Platform, you explicitly agree to comply with the terms and conditions of this Privacy Policy. the Terms of Use along with the relevant service/product terms and conditions, and consent to be subject to the laws of India, which encompass but are not limited to the laws concerning data protection and privacy. Should you disagree, please refrain from using or accessing our Platform
Collection
We gather your personal information related to your identity and demographics when you utilize our Platform, services, or engage with us during our relationship, as well as any related information shared at various times. The data we may collect includes, but is not limited to, information provided during sign-up or while using our Platform, such as your name, date of birth, address, telephone/mobile number, email address, and any other information submitted as proof of identity or address. With your consent, we may also collect sensitive personal information, such as details about your bank account or credit or debit card and other payment methods, or biometric data like facial features or physiological information, to enable the use of certain features available on the Platform to enhance your shopping experience, in compliance with applicable laws. Additionally, we collect information regarding your shopping habits, preferences, call data records, device location, voice, browsing history, and other information you may share with us periodically. Our main objective in this is to provide you with a safe, efficient, smooth, and customized experience. This helps us to deliver services and features that best fulfill your needs and tailor our Platform to make your experience safer and more convenient. Generally, you can explore the Platform without disclosing your identity or revealing any personal information about yourself. However, once you provide us with your personal data, you are no longer anonymous to us. Whenever possible, we indicate which fields are mandatory and which fields are optional. You always have the choice to withhold information by opting out of using specific services or features on the Platform. We may monitor your purchasing behavior, preferences, and other information that you willingly provide on our Platform. We utilize this information to conduct research regarding our users’ demographics, interests, and behavior to enhance our understanding and service to our users. This information is compiled and examined on an aggregated basis. It may include the URL you navigated from (whether it’s on our Platform or not), the URL you visit next (regardless of its location), your computer browser information, and your IP address. If you enroll in our loyalty program or take part in a third-party loyalty program we offer, we will collect and keep your personal data, including your name, contact number, email address, mailing address, date of birth, gender, zip code, lifestyle data, demographic details, and work information, that you share with us or with a third-party business partner that manages platforms where you can earn loyalty points for purchasing goods and services and/or redeem them. We will also gather information about your transactions on our Platform as well as those with third-party business partners. When a third-party partner collects your personal data directly, their privacy policies will govern that data. We are not responsible for the privacy practices of third-party business partners or the content of their privacy policies, and we advise you to review their privacy policies before disclosing any information. If you create an account or make a purchase with us, we may request additional information, such as your billing address and/or other payment instrument details and tracking information for checks or money orders, to provide services, facilitate transactions, or issue refunds for canceled transactions. If you opt to share messages on our forums, personalized content, images, photos, gift card messages, chat rooms, or other communication areas, or if you provide feedback/product reviews or utilize voice commands for shopping on the Platform, we will gather the information you supply to us. Additionally, we may utilize the images that you share. Please be aware that such messages you post will be publicly accessible and can be viewed by others, so please be careful when sharing personal details, photos, and reviews. We keep this information as needed to address disputes, provide customer assistance, conduct internal research, and troubleshoot issues as allowed by law. If you send us personal communications, like emails or letters, or if other users or third parties send us communications regarding your actions or posts on the Platform, we may compile this information into a file specific to you. While you can access some areas of our Platform without registering, certain functions (such as placing an order, accessing our online services, or engaging in events) require registration. We may use your contact details to send you offers based on your previous purchases, preferences, and interests. If you receive an email or a phone call from someone or an entity claiming to be from Nexxa requesting personal information like debit/credit card PIN, online banking, or mobile banking passwords, we urge you to refrain from sharing such information. At Nexxa, or through our affiliated logistics partner, we never reach out to you for such information. If you have already disclosed any of that information, please report it to the relevant law enforcement agency immediately.
Use
We utilize personal information to deliver the services you have requested. If we use your personal information for marketing purposes, we will offer you the option to opt-out of such usage. Your personal information is utilized to assist sellers and business partners in the management and fulfillment of orders; to improve customer experience; resolve conflicts; troubleshoot issues; promote a safe service; facilitate payments; assess consumer interest in our products and services, inform you about offers, products, services, and updates both online and offline; personalize your experience; detect and safeguard against errors, fraud, and other criminal activities; uphold our terms and conditions; conduct marketing research, analysis, and surveys; and as otherwise detailed to you when the information is collected. We will seek your permission to gain access to your text messages (SMS), instant messages, contacts stored in your directory, camera, photo gallery, location, and device specifics: (i) to send commercial messages related to your orders or other products and services (ii) to enhance your experience on our platform and give you access to the products and services available through sellers, affiliates, partners, or lending partners. You acknowledge that your ability to access these products/services may be impacted if you do not grant us permission. To continuously enhance our product and service offerings, we gather and analyze demographic and profile data regarding users’ activity on our platform. We identify and utilize your IP address to help troubleshoot server issues and administer our platform. Your IP address is also employed to identify you and to collect general demographic information. Occasionally, we may request that you complete surveys either conducted by us or through a third-party market research agency. These surveys might solicit personal data, contact information, gender, date of birth, demographic information (such as postal code, age, or income level), characteristics like your interests, household or lifestyle information, your purchasing behavior or history, preferences, and other information you may choose to share. The survey may involve the collection of voice data or video recordings. Your participation in these surveys is entirely voluntary. We utilize this information to customize your experience on our platform, providing you with content that may interest you and displaying content based on your preferences.
Cookies
We utilize data collection tools like “cookies” on specific areas of the Platform to assist in analyzing our web page traffic, gauge the effectiveness of promotions, and enhance trust and safety. “Cookies” are small files that are stored on your hard drive and aid us in delivering our services. They do not include any of your personal information. Some features are accessible only through the use of a “cookie.” We also employ cookies to let you enter your password with less frequency during a session. Additionally, cookies can help us offer content tailored to your interests. Most cookies are referred to as “session cookies,” which are automatically removed from your hard drive once a session concludes. You can always choose to decline or delete our cookies if your browser allows for it, though this may limit your access to certain features of the Platform and lead to needing to re-enter your password more often during a session. Furthermore, you may find “cookies” or similar devices on some sections of the Platform that are set by external parties. We do not have control over the use of cookies by these third parties. We work with cookies from partners like Google Analytics for marketing and analytical purposes. Google Analytics provides insights into how our customers interact with the site. You can learn more about how Google manages your personal data here. You also have the option to opt-out of Google Analytics here.
Sharing
We may internally share your personal information within Flipkart Group entities, along with our other corporate affiliates, to give you access to their services and products, including those offered by Flipkart Advanz Private Limited, Scapic Innovations Private Limited, and other related companies, as well as third parties, such as credit bureaus and business partners (like UPI platforms), for the purpose of providing products and services, including personal loans from Scapic Innovations Private Limited through its lending partners, insurance, and deferred payment options like Flipkart Pay Later provided by Flipkart Advanz Private Limited via its lending partners. As a result of this sharing, these entities and affiliates may market to you unless you specifically choose to opt-out. We may share your personal information with third parties like prepaid payment instrument issuers, third-party reward programs, and any other payment services you select. Such sharing may be necessary for us to grant you access to our products and services, fulfill our legal obligations, uphold our user agreement, facilitate our marketing and advertising efforts, and to prevent, identify, reduce, or investigate any fraudulent or unlawful activities related to our services. We might disclose your personal and sensitive information to government agencies or authorized law enforcement bodies if required by law or if we reasonably believe that disclosure is necessary to respond to subpoenas, court orders, or other legal processes. We may share personal data with law enforcement officials, rights holders of third parties, or others if we genuinely believe that such disclosure is required to: enforce our Terms or Privacy Policy; respond to claims that any advertisement, post, or other content infringes on third-party rights; or safeguard the rights, property, or personal safety of our users or the public. We and our affiliates may share or sell some or all of your personal information with another business entity if we plan to merge with, be acquired by that entity, or go through a reorganization or restructuring of our business. In the event of such a transaction, the new business entity (or the newly formed combined entity) will be obligated to adhere to this privacy policy regarding your personal information.
Links to Other Sites
Our Platform connects to external websites that might gather personal information from you. Nexxa does not take responsibility for the privacy practices or content found on those linked sites.
Use of Children Information
Access to our Platform is restricted to individuals who are able to enter into a legally binding agreement under the Indian Contract Act, 1872. We do not intentionally seek or gather personal information from individuals under 18 years of age. If you have provided any personal information of minors under 18 years old, you confirm that you have the rights to do so and allow us to utilize the information in line with this Privacy Policy.
Data Deletion and Retention
You can delete your account by going to your Profile and Settings within your mobile app; however, doing so will result in the loss of all your account-related information. Alternatively, you can contact us using the details provided below for assistance with this request. By opting to delete your account, you will forfeit access to your order history, preferences, any ongoing orders, as well as details about exchanges, returns, refunds, coupons, or loyalty program benefits. If you have any unresolved issues, claims, pending shipments, or other services, we may postpone or deny your account deletion request. Please be aware that the account deletion is final and complies with the terms outlined in this Privacy Policy, related Terms of Use, and applicable laws. After your account has been deleted, you will no longer have access to it, and to use our Platform again, you will need to register as a new user. We keep your personal data only as long as necessary for the reasons it was collected, or as mandated by applicable law. Nevertheless, we might retain certain data if we believe it is essential to prevent fraud or future misuse, to allow Nexxa to assert its legal rights or defend against legal claims, or for other valid purposes. Additionally, we may continue to store your information in an anonymized format for analytical and research objectives.
